Last updated: November 1, 2025
We do NOT sell, rent, or share your personal information with third parties for advertising or marketing purposes. We only use your data to provide and improve our service to you. Your privacy is our priority.
We collect information you provide directly to us, including:
We use your information ONLY for the following purposes:
We do NOT: Sell your data, use it for advertising, share it with advertisers, or use your emails/messages for any purpose other than providing our service to you.
When you sign up or log in using your phone number, you consent to receive SMS messages from Koi for account verification purposes.
Message Frequency: 1 message per sign-up or login attempt.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS from us.
Help: For help, reply HELP to any message or contact us at support@withkoi.ai.
Supported Carriers: Compatible with most major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others.
Your phone number is stored securely and used solely for authentication purposes. We do not share, sell, or rent your phone number to third parties for marketing purposes. Consent to receive SMS is not a condition of purchase.
We will NEVER:
Limited Third-Party Sharing: We only share your data with:
We use industry-standard security measures to protect your data, including encryption in transit and at rest. Your data is stored on secure servers provided by Supabase. We regularly review and update our security practices.
We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us or through your account settings.
You have the right to:
We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes. You can configure your browser to reject cookies, but this may affect your ability to use our service.
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
If you have any questions about this Privacy Policy, please contact us at privacy@withkoi.ai.